This guide explains how to add an internal note to an order in ACP.
Order Notes are used for internal documentation and communication related to a specific order.
They are not visible to customers and are not used by Wineshipping for fulfillment instructions.
When to Use an Order Note
Use Order Notes to document:
Address updates requested by a customer
Internal follow-ups
Special circumstances
Historical context
Hold explanations
Customer communication summaries
Order Notes act as internal record-keeping for your team.
Important
Order Notes:
Are visible only to your ACP users
Are not monitored by Wineshipping
Do not replace gift messages
Do not replace fulfillment instructions
Do not use Order Notes for operational shipping requests.
How to Add an Order Note
Step 1: Locate the Order
Search using:
Order number
Recipient name
Address
You may use Spotlight Search if unsure which page the order is located on.
Step 2: Add the Note
There are two ways to add an Order Note:
Add to a Single Order
Click the Order Number.
Scroll to the bottom-right section of the order details.
Click Create Order Note.
Enter your note.
Click Save.
Bulk Add to Multiple Orders
Select the desired orders using the checkboxes.
Click the three vertical dots (⋮) in the bottom action bar.
Select Add Order Note.
Enter the note.
Click Save.
Notifications
You can configure notifications to be alerted when an Order Note is created.
Notification settings are managed in the Notifications section of ACP.