Fulfillment Hold
The Fulfillment Hold feature allows orders to be imported or created in ACP while preventing immediate transmission to the warehouse management system (WMS).
This provides a controlled window to:
Review order data
Make corrections
Apply additional rules
Manage timing for downstream warehouse processing
Fulfillment Hold impacts when an order moves from ACP into warehouse execution. It does not modify order contents.
Hold Types
There are two distinct Fulfillment Hold paths:
1. File Import Holds
Applied to orders imported through the Order Import page.
These are configurable directly within the Order Import interface.
2. API and Manual Creation Holds
Applied to:
Orders created via API
Orders manually created in ACP
These holds are configured through the Rule Center and may be:
Permanent
Temporary
Conditional (based on order data)
Related Guides
Review Rule Center guide for more information on how to create fulfillment hold rules
Order Status Behavior
When an order is on Fulfillment Hold:
The order remains in ACP
The order does not transmit to WMS
The warehouse does not receive the order
Inventory is not operationally acted on by the warehouse
Release of the hold triggers normal downstream processing.