Create a Shortpick or Mispick Report
This guide explains how to report a shortpick or mispick in ACP.
Shortpick and mispick reports can only be created on orders marked Delivered.
Definitions
Shortpick
The recipient received fewer bottles than ordered.
Example: Ordered 5 bottles, received 3.
Mispick
The recipient received the wrong item.
Example: Ordered Prairie Dog Chardonnay, received Shooting Stars Sauvignon Blanc.
Before You Begin
The order must be in Delivered status.
If the order is not marked Delivered, confirm carrier delivery before proceeding.
See the Order Status Definitions guide for status details.