How to Create a Replacement Order
A Replacement Order is a new shipment created to send new bottles of wine to a customer when:
An order was damaged in transit
An order was lost
Product quality issues require reshipment
A courtesy resend is approved
A Replacement Order creates a new order record in the Awesome Client Portal (ACP).
Replacements can be created:
Through your POS system (zero dollar order), or
Directly in ACP
This guide explains how to create a Replacement Order in ACP for a single order or multiple orders.
Replacement Orders follow the standard fulfillment workflow, including any applicable Fulfillment Holds, Weather Holds, and containerization rules.