Deleting a Weather Hold Notification in Premium Tracking
Overview:
With recent updates to the Pre-Shipment Weather Hold Notification process, notifications are now sent on a more structured schedule:
Weather hold data is sent to Premium Tracking at 11:00 PM
Customer notifications are sent at 10:00 AM the following day
In some cases, a weather hold may be released before the notification is sent.
Purpose of this Guide:
This guide shows you how to manually delete a tracking # (pending notification) in Premium Tracking to prevent customers from receiving an outdated or unnecessary message.
When to Use This:
Use this process if:
A weather hold was applied and later released
The tracking ID has already been sent to Premium Tracking
The notification has not yet been delivered to the customer