How To: Read Order History Details
The Order History provides a complete audit trail of an order’s lifecycle within the Wineshipping system.
Each event log shows:
What happened
When it happened
Who or what triggered it (User, API, System, D365, Carrier)
Events are displayed from most recent to oldest.
How to Access Order History
Click the Order Number to open order details.
Scroll to the bottom of the page.
Review the Order Event History section.
Pro Tip: Always check the date and time of each event to understand sequence and current order status.
Order is Created via
Order Created Via
Indicates how the order entered ACP:
API
Including: direct API or integration (Commerce7, Shopify, etc)
Manual entry
File import
This helps determine where to troubleshoot if issues occur.
Exception
Any exception encountered (Needs Action, Inventory, Data) will appear in order history.
Use this to confirm:
When the exception occurred
When it was resolved
At this stage, the order remains in Needs Action status.
Related Guides
Fulfillment Hold
Fulfillment Hold
Indicates the order was placed on fulfillment hold:
Manually by a user
Automatically through Fulfillment Preferences
The order will not proceed until the hold is released.
At this stage, the order remains in Fulfillment Hold status.
Related Guides
Weather Hold
Indicates the order is on ACP Weather Hold based on Temperature Control settings.
At this stage, the order remains in Weather Hold status.
Related Guides
Cut Off Adjustment
Occurs when the order was imported, released, and published after warehouse cutoff time
Result:
The Expected Pack Date is adjusted.
The Original Requested Ship Date (RSD) remains visible in ACP.
Published to the Warehouse
This event occurs in two phases:
Phase One – Queued for Publishing
The order has been staged and is waiting to publish to D365.
At this stage, the order remains in Received – Queued Publishing status.
Phase Two – Published to Warehouse
The order has been successfully transmitted to D365 and is available for warehouse processing.
At this stage, the order remains in Received - Published status.
Publishing Timing Rules
Orders are published to the warehouse within 14 days of the Requested Ship Date (RSD).
If the Requested Ship Date is more than 14 days in the future, the order will remain in:
Received – Queued Publishing
The order will automatically publish once it enters the 14-day window prior to the Requested Ship Date.
Related Guides