How To: Read Order History Details
The Order History details can be a source of information. The details outline every step the order has taken along its lifetime in the WS system.
To access the order history details click on the order number to open the order details and scroll to the bottom to view the order event history. The events will be organized by the most recent to oldest event.
Order is Created via
The order was imported into ACP through API, manual entry, or file import.
Exception
Any exception the order encountered will be visible in the order history details.
Fulfillment Hold
This indicates the winery account was placed on fulfillment hold either by a person or by the fulfillment settings.
Weather Hold
This indicates the winery account was placed on weather hold either by a person or by the Temperature Control settings.
Cut Off Adjustment
This order was imported or released into the warehouse management system after the cutoff time set for your account or warehouse settings, and has been adjusted accordingly
Published to the Warehouse
Display when the order is queued to publish and when it has been published to the warehouse management system.
D365 Holds
Credit Hold - The winery account has been placed on a shipping hold due to overdue invoices. Please contact the Wineshipping billing department to pay outstanding balances to resume shipping.
Inventory Hold - Wineshipping does not have enough inventory to ship this order
CSR Hold - The CSR has placed a hold on the order, this can be to ensure it does not ship until further clarification
Winery Hold - Indicates the D365 weather holds. This is separate from the ACP weather holds.
License Hold - D365 state holds for license to ensure packages are not shipped without a license. This is separate from the ACP permit exceptions.
Edits
Any edits to the order will be indicated in the history outlining what was edited and who did it.
Order Processing in the Warehouse
Each event shows when the order was released, when work began on the order, and when the package was labeled.
Cancel
Wineshipping has enhanced the visibility to who canceled the order and where it may have happened.
API - The order was canceled via API. Sometimes ACP does not recognize the user that cancels the order. Please contact service@wineshipping.com if you have any questions.
User - An ACP user has canceled the order
Label and Tracking Information
You can view basic tracking information in the order details and when the package was labeled.
Tracking number received by carrier - When the package was labeled
Shipped - When the carrier made the first scan
Package on its way - In transit
Out for delivery
Failed Attempt
Returned
Delivered
Redirect Made
A redirect was made on this package.
The history detail will identify what type of redirect, please see the Redirects page for additional details.
Return
The package has been returned to the sender either by redirect request, three failed attempts, or carrier directed.