Pistachio Green release - July 3rd, 2026
Support ticket creation in ACP
Users can now submit support requests directly from ACP without leaving the application. The Support Request (previously Contact Support) button now opens an in-app modal instead of redirecting to an email client.
The subject field is automatically populated based on the current page context (derived from the URL path), reducing manual input while remaining editable if the ACP user wants to provide a more detailed subject.
Submitted tickets are created in Zoho Service Desk. The ticket description includes the LogRocket session URL for faster troubleshooting by the support team.
Delete special handling options from the order
Users can now remove individual special handling options from orders directly in order details.
Each special handling option is displayed as a chip with a "Remove" icon in the order editing flow. Users can remove options one by one - clicking "Remove" deletes only that specific option.
Special handling options added via a physical bundle cannot be removed while the bundle is present on the order - the "Remove" icon is disabled with an explanatory tooltip. Once the physical bundle is removed from the order or broken down into individual items, the associated special handling chip becomes removable.
History events when special handling options are added via the physical bundle
An event in order history is now displayed if special handling option was added to the order via the physical bundle.
The event in order history if special handling was added via physical bundle
Updated design for Internal Transfers
The Transfer From and Transfer To fields are now displayed before the item selection step when creating or editing an Internal Transfer.
SDK Routing Logic now works with ZIP 5+4 format
Orders submitted via the client-facing API (e.g., Commerce7) with ZIP codes in the ZIP+4 format (12345-6789) were failing SDK routing because the Sidekick zone mapping performed an exact match against 5-digit ZIP codes only. This caused delivery date lookups, carrier service mapping, and billing zone resolution to fail for affected orders.
ACP now normalizes ZIP codes to the first 5 digits before matching against the Sidekick routing table, while preserving the full ZIP+4 value on the order.