Live Training Webinars

Wineshipping offers a variety of live webinars to help you and your team build confidence in ACP and stay informed about available features and services. Review the Training Level and Related Channels listed under each webinar to determine which sessions best support your organization’s workflows.

When you’re ready to register, click Sign Up! at the very bottom of this guide to view available webinars on the Wineshipping website. You can also download the current month’s training calendar at the bottom of this guide to keep upcoming opportunities handy for your team.

Channel Key

DTC: Direct-to-Consumer
JIT: Just in Time
DTT: Direct-to-Trade
RTW: Return to Winery
VAS: Value Added Services
OmniChannel: Multiple sales channels managed through ACP
Wholesale: Business-to-Business orders
Trade Sample: Non-retail sample shipments
Wine Club: Recurring club shipments to members

Premium Tracking (Customer Notifications Branding) -- Learn how Premium Tracking notifications can be customized to deliver timely, branded post-purchase updates that reduce WISMO (where is my order) and strengthen your customer experience.

Premium Tracking (Tracking Page Setup & Branding) -- Learn how to turn your Premium Tracking page into a fully branded, engaging post-purchase experience that goes beyond order status and reinforces your customer journey.

Orders – Learn the full order management process in ACP.

Shipments/Tracking – Manage and track shipments, redirects, claims, etc.

Inventory Management -- Set up, edit, and manage inventory.

Admin Account Preferences – Gain visibility and customize your operations.

Premium Tracking Reports & Analytics – Track shipments, measure performance, and manage post-shipment issues.

ACP Order Rules – ACP order rules automatically route and process orders based on predefined conditions like shipping method, destination, or product attributes, ensuring orders follow the correct workflow without manual intervention. They help reduce errors, improve speed, and maintain consistent fulfillment logic.

Direct-to-Trade (DTT) – Simplify DTT order management, invoices, address book, and reporting.

Club Shipping – Step through the entire club run process from scheduling to outbound.

Value Added Services (VAS) – Explore services like gift set assembly, case repacking, and tasting room solutions.

Ask the Experts – Live Q&A with specialists to answer your ACP or tracking questions.

Wholesale – Training on efficiently handling wholesale orders in ACP.

Just In Time (JIT) Fulfillment – Learn how to ship unique or one-off orders with speed and flexibility.

Temperature Control – Tools and best practices to protect wine and inform customers year-round.