This guide explains how to:
Add a pickup location
Edit a pickup location
Remove a pickup location
Shipping to a pickup location can reduce damages and returns while providing a convenient customer experience.
Before You Begin
Orders must be editable to update a pickup location.
If the order is already in active warehouse processing or shipped, contact service@wineshipping.com for assistance.
Add a Pickup Location
Step 1: Locate the Order
Search using:
Order number
Recipient name
Address
Use Spotlight Search if you are unsure where the order is located.
Step 2: Open the Order
Click the Order Number to open order details.
On the right side, you will see three address sections:
Ship To
Billing Information
Delivery Address
Step 3: Add the Pickup Location
Scroll to the Delivery Address section and click the pencil icon.
You can:
Enter the pickup location manually
Click Add Pickup Location to search for approved carrier pickup locations near the Ship To address
You may filter by carrier to view only available locations.
Click Save to update the order.
Edit a Pickup Location
To change an existing pickup location:
Open the order.
Click the pencil in the Delivery Address section.
Either:
Manually update the address, or
Use Add Pickup Location to select a new approved location.
Click Save to apply changes.
Remove a Pickup Location
To remove a pickup location:
Open the order.
Click the pencil in the Delivery Address section.
Click Clear Delivery Section.
Click Save.
The order will then ship to the Ship To address instead.
Communication and Holding Policies
When shipping to a pickup location:
FedEx holds packages for 5 calendar days.
UPS holds packages for 7 calendar days.
If not picked up within the hold period, the package is returned to sender, increasing risk of damage.
Customers may request extended hold time directly through the carrier.
If using Premium Tracking, you may configure an Available for Pickup notification flow to remind customers. A pre-built template is available by contacting service@wineshipping.com.
Important Notes
Changing the Ship To address does not override the Delivery Address if one is entered.
Pickup locations must be approved alcohol-accepting carrier locations.
Removing the Delivery Address restores standard delivery behavior.