Order Import Error - Forbidden

The Wineshipping Integration can only apply Commerce7 order updates while the ACP order is in a status that permits automated updates.

Permitted statuses

• Fulfillment Hold / Weather Hold

• Needs Action

• Received

Statuses that do not permit automated updates

• In Progress

• Shipped

• Delivered

• Refunded

• Cancelled

If an order is refunded or exchanged in Commerce7 after it has advanced to a status that does not permit updates, ACP cannot automatically apply the change.

What Does a Forbidden Error Mean?

A Forbidden error means the order in ACP has advanced to a status that does not allow the Wineshipping Integration to automatically apply the refund or exchange made in Commerce7.

The Commerce7 update does not change the existing ACP order or shipment. The affected order requires manual review and intervention.

Common scenarios include:

• An order has already begun processing or shipped before the refund or exchange was made

• The delivery address or requested delivery date needs to change after processing has begun

• The recipient needs the shipment redirected to a pickup location

• The shipment needs to return to the Wineshipping warehouse

• Items or quantities need to change after the order can no longer be updated automatically