Order Management Users
Welcome!
As an Order Management user, you have access to everything available in Read Only, along with tools for creating and updating customer orders. Your role is responsible for maintaining order accuracy, requesting shipment redirects, and reporting fulfillment issues.
📚 What You'll Learn
By completing this learning path, you'll be able to:
✅ Review customer orders and fulfillment details
✅ Create new customer orders
✅ Edit existing customer orders
✅ Request shipment redirects
✅ Report short picks and mispicks
📦Inventory
Manage the products stored within Wineshipping.
Learn how inventory is organized, received, and maintained.
Get familiar with how inventory works throughout ACP.
Learn how to search, edit, manage, and monitor inventory items.
Schedule inbound deliveries and manage receiving appointments.
🛒Orders
Create and manage customer orders from start to finish.
These guides cover placing orders, making updates, and reviewing completed shipments.
Learn how to submit new DTC, JIT and Wholesale orders
Learn which order changes can be made, when they can be made, and how to update existing orders.
Review completed shipments and tracking information.
🚚 Premium Tracking
Improve the post-purchase experience for your customers.
Use Premium Tracking to provide branded shipment updates and reduce customer inquiries.
🔗 Tracking
Understand shipment statuses and manage notifications.
🔗 ACP and Premium Tracking FAQ
Review common questions and best practices.