Update No Scan/Lost Packages in ACP
ACP shipment status updates are driven by carrier scan events.
If a carrier does not scan a package, the order may remain in a pre-shipment status even though it has physically left the warehouse.
This guide explains how to manually update No Scan or Lost packages in ACP Premium Tracking so ACP reflects the correct shipment status.
Accessing ACP Premium Tracking
Premium Tracking can be accessed in two ways under the Shipments tile:
Option 1
Click Shipments
Select Shipment History
Click Premium Tracking (top left)
Option 2
Click Shipments
Select Tracking Events
Both provide access to Premium Tracking functionality.