UPS Damage Claims: Photo Documentation Now Required

UPS now requires photo documentation as part of its damage claims process.
When submitting a claim, please include clear photos of:

The damaged product
The interior and exterior packaging
The shipping label
Any visible damage to the box or shipment

Providing a photo with the claim helps our Claims team move the process forward more efficiently and reduces the need for additional follow-up.

If a shipment arrives damaged, we recommend asking the recipient to take photos before disposing of the product or packaging whenever it is safe to do so.